Payment & Refund Policy

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Bank transfers (for enterprise customers)
• Other payment methods as specified at the time of purchase

All payment information is encrypted and processed securely. We do not store complete credit card information on our servers. Payment processing is handled by trusted third-party payment processors that comply with the Payment Card Industry Data Security Standards (PCI DSS).

We offer various subscription plans with different features, limitations, and pricing. The specifics of each plan, including price and features, will be displayed on our website or provided to you during the purchase process.

Subscriptions are billed in advance on either a monthly or annual basis, depending on the plan you select. Your subscription will automatically renew at the end of each billing cycle unless you cancel it prior to the renewal date.

We may change our prices at any time. If we change the price of a subscription plan, we will notify you in advance before your next billing cycle. Continued use of the service after the price change constitutes acceptance of the new price.

All prices displayed are exclusive of taxes unless otherwise specified. Applicable sales tax, VAT, or other taxes may be added to the final price depending on your location and local regulations.

We may offer free trial periods for certain services. The duration of the free trial will be specified at the time of sign-up. Free trials are typically available only to new customers or for new services.

At the end of the free trial period, your account will automatically convert to a paid subscription unless you cancel before the trial ends. We will notify you before the end of your trial period.

Free trials may have usage limitations or restricted features compared to paid subscriptions. These limitations will be clearly communicated during the trial sign-up process.

Our refund policy varies depending on the product or service:

• Monthly Subscriptions: We offer a 14-day money-back guarantee for new monthly subscriptions. If you're not satisfied with our service within the first 14 days, you can request a full refund.
• Annual Subscriptions: Annual subscriptions are eligible for a 30-day money-back guarantee from the initial purchase date.
• One-time Purchases: One-time purchases may be refundable within 30 days of purchase if the product does not perform as described.
• Custom Services: Custom development services or other bespoke work may have different refund terms, which will be specified in the service agreement.

The following are generally not eligible for refunds:

• Subscription fees beyond the refund eligibility period
• Services that have been fully delivered or consumed
• Add-on purchases or upgrades after the initial subscription purchase
• Services where refund ineligibility was clearly stated at purchase

To request a refund:

1. Contact our support team at [email protected]
2. Provide your order number or account information
3. Explain the reason for your refund request

We will review your request and respond within 5 business days. Approved refunds will be processed using the original payment method, typically within 5-10 business days.

You can cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation:

• You will continue to have access to the service until the end of your current billing cycle
• No further charges will be made to your payment method
• No partial refunds will be provided for the unused portion of your current billing period unless otherwise specified

Upon cancellation, your account data will be handled as described in our Privacy Policy. We may retain certain information for a limited period for legal and accounting purposes.

We may offer promotional discounts or special pricing from time to time. These offers:

• May be limited to new customers or specific user groups
• May have time limitations or other eligibility requirements
• Cannot be combined with other offers unless explicitly stated
• May be revoked if we determine they are being used fraudulently or in violation of their terms

If you believe you have been charged incorrectly or have other payment concerns, please contact our support team before initiating a chargeback or payment dispute with your bank or payment provider. We are committed to resolving payment issues fairly and promptly.

In case of unauthorized charges, please notify us immediately at [email protected].

Enterprise customers with custom agreements may have different payment terms, refund policies, and billing practices as specified in their service agreements. Where not explicitly addressed in the custom agreement, this Policy will apply.